By: Dave Der, Product Manager

A Diamante user told us that the left bank of her Diamante was “sticking.” The keys were not physically sticking but the writer was holding the stroke as if the keys were being held down.  She sent her writer in and our Service department opened it and found a paperclip. Yikes!

As you can see, the paperclip was stuck on the contact assembly. It stayed in that position because of the magnets used in the contact assembly. Since the paperclip was touching the contacts, it kept registering those keys as a stroke that was never released.

So what’s the lesson to be learned? Avoid having any loose objects in your carrying case with your writer. Keeping your writer covered with one of our gray microfiber dust covers when not in use also helps to keep unwanted objects and dust out of it.

Don’t worry, our Service Department removed the paperclip and got the Diamante back in perfect working order. The reporter was happy to get it back and grateful that she had an annual protection plan so she didn’t have to pay for the factory service. Maybe she can use the money she saved to buy a dust cover – it’s even cheaper to buy it online on our website!