How to Communicate Successfully with Tech Support

Many Stenograph customers enjoy speaking with our Technical Support reps; they know that any rep they speak to will be able to quickly and efficiently resolve whatever problem they’re having. However, some people dread calling Tech Support; they anticipate being frustrated and misunderstood, and they don’t necessarily believe that the support rep they speak to […]

Read More

CATalyst Features for Quality Control

If you’re a court reporting firm owner or office manager, aside from making sure the schedule is covered and that clients pay their bills, there is one thing with the potential to drive you nuttier than anything else when it comes to running your business: quality control. Every transcript that goes out with your firm’s […]

Read More

CATalyst Makes the Switch Less Intimidating

Have you or a friend or colleague recently transitioned from another CAT system to Case CATalyst? In addition to the outstanding personal training services offered by Stenograph’s Certified Independent Training Agents, there are a number of features and tools available that may make the transition faster and easier. Custom keyboard maps and macros: When you’re […]

Read More

All About CaseViewNet Passwords

Did you know the first Thursday in May each year is World Password Day? Well, regardless, you do now! While the purpose of World Password Day is to get everyone serious about securing their online identities by using better password habits, I thought it could be a great day to talk with all the CaseViewNet […]

Read More

Don’t Get Burned by Your Backup

I read a news report recently about how a house fire at a court reporter’s home resulted in the Georgia Supreme Court tossing out the life sentence of a convicted murderer! Why was the sentence dismissed? The reporter was holding onto the only copy of the 2009 trial transcript, and it was unfortunately lost in […]

Read More