Greetings from Support

  Greetings from Stenograph Support. On behalf of everyone in Support, I would like to extend a big thank you to our customers for their patience and understanding during this time. We know many of our customers are trying to navigate new methods of reporting, like remote reporting, and as a result our call volume […]

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All About CaseViewNet Passwords

Did you know the first Thursday in May each year is World Password Day? While the purpose of World Password Day is to get everyone serious about securing their online identities by using better password habits, I thought it could be a great opportunity to talk with CaseViewNet users about the CaseView Passwords dialog in […]

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The Benefits of Efficient Error Reporting

Whenever I’m training, one of the things I try to do is to force an error message to appear, specifically so that people can watch me react to the problem. I like my trainees to realize that having an Exception error dialog box appear on your screen is not the end of the world. I […]

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Tips for First-Time Telecommuters

The COVID-19 pandemic is going to introduce a lot of people to the world of telecommuting. As someone who has been telecommuting for 30 years, I have a little experience that may be valuable to you. Here are a few suggestions that may help you to avoid some of the potential pitfalls that come with […]

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You Deserve to Be Able to Edit Faster!

Think back to the days of being a court reporting student. You dreamed of writing fast enough to be able to report. You took that dream and put it into action: you learned how to write, spent countless hours practicing and finally, you arrived at the finish line and were able to take your first […]

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How to Communicate Successfully with Tech Support

Many Stenograph customers enjoy speaking with our Technical Support reps; they know that any rep they speak to will be able to quickly and efficiently resolve whatever problem they’re having. However, some people dread calling Tech Support; they anticipate being frustrated and misunderstood, and they don’t necessarily believe that the support rep they speak to […]

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