A Time to Be Thankful

As Thanksgiving approaches, during a year that has been extremely tough for everyone, I wanted to take a moment to reflect upon all the things we at Stenograph can be thankful for. This year, we faced many unique challenges and had to adapt our thinking and operations to overcome these. We had to slowly and […]

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Emerging from the Crisis

Stenograph’s President, Anir Dutta recently joined MarketScale on their Software and Technology podcast. Anir addressed how Stenograph has been working to support their customers, and that together, they are emerging from it.  

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The Benefits of Efficient Error Reporting

Whenever I’m training, one of the things I try to do is to force an error message to appear, specifically so that people can watch me react to the problem. I like my trainees to realize that having an Exception error dialog box appear on your screen is not the end of the world. I […]

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Tips for First-Time Telecommuters

The COVID-19 pandemic is going to introduce a lot of people to the world of telecommuting. As someone who has been telecommuting for 30 years, I have a little experience that may be valuable to you. Here are a few suggestions that may help you to avoid some of the potential pitfalls that come with […]

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How to Communicate Successfully with Tech Support

Many Stenograph customers enjoy speaking with our Technical Support reps; they know that any rep they speak to will be able to quickly and efficiently resolve whatever problem they’re having. However, some people dread calling Tech Support; they anticipate being frustrated and misunderstood, and they don’t necessarily believe that the support rep they speak to […]

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