Emerging from the Crisis

Stenograph’s President, Anir Dutta recently joined MarketScale on their Software and Technology podcast. Anir addressed how Stenograph has been working to support their customers, and that together, they are emerging from it.  

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Greetings from Support

  Greetings from Stenograph Support. On behalf of everyone in Support, I would like to extend a big thank you to our customers for their patience and understanding during this time. We know many of our customers are trying to navigate new methods of reporting, like remote reporting, and as a result our call volume […]

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The Benefits of Efficient Error Reporting

Whenever I’m training, one of the things I try to do is to force an error message to appear, specifically so that people can watch me react to the problem. I like my trainees to realize that having an Exception error dialog box appear on your screen is not the end of the world. I […]

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Tips for First-Time Telecommuters

The COVID-19 pandemic is going to introduce a lot of people to the world of telecommuting. As someone who has been telecommuting for 30 years, I have a little experience that may be valuable to you. Here are a few suggestions that may help you to avoid some of the potential pitfalls that come with […]

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How to Communicate Successfully with Tech Support

Many Stenograph customers enjoy speaking with our Technical Support reps; they know that any rep they speak to will be able to quickly and efficiently resolve whatever problem they’re having. However, some people dread calling Tech Support; they anticipate being frustrated and misunderstood, and they don’t necessarily believe that the support rep they speak to […]

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